
Understandably, nearly every aspect of the National September 11th Memorial & Museum has sparked controversy, but the latest issue could have easily been avoided with better communication. For years, some families have been fighting the city's decision to place the unidentified remains of those killed at the World Trade Center at ground zero, and they were further incensed when they were informed via email on Saturday that the controversial transfer would take place just a week later, on May 10. "This is such a critically important notification, and they issue it on the Saturday of a spring weekend," said Sally Regenhard, who lost her son, Christian, told the New York Times. "What makes it worse is that they are doing this the day before Mother’s Day, which is one of the most hard, horrible holidays for us." she said.